By Jonathan Avise
House lawmakers on Monday heard from Minnesotans exasperated by this summer’s rocky rollout of the state’s new computer system for managing motor vehicle licensing that has left licensing agents frustrated and seeking help from legislators.
Known as MNLARS, the Minnesota Licensing and Registration System made its debut on July 24 after roughly nine years and $90 million in planning and development. It replaced an existing 30-year-old computer system.
The upgraded system — which licensing agents across the state use to help drivers get tabs, titles and licenses — has had a rough start. Glitches have led to long lines, incorrectly calculated charges, and an inability for deputy registrar offices to process some transactions.
State officials, and deputy registrars and residents impacted by the transition, testified during a hearing before the House Transportation Finance Committee Monday on the effects of the changes.